Troy & Assos Tour

CANCELLATION & REFUND POLICY
1️⃣ The travel agency reserves the right to cancel the package tour agreement if the necessary number of confirmed participants is not met or due to force majeure circumstances that prevent the commencement or continuation of the trip. In such cases, the consumer is not entitled to compensation. The travel agency is obliged to inform participants about the cancellation and refund all payments received within 14 days. In visa-required programs, even if the visa process has been completed, the tour fee will be refunded, but the visa application fee is non-refundable. Visa responsibilities belong to the participants who purchased the package tour.

2️⃣ In domestic hotel sales, if the consumer cancels the reservation/agreement at least 15 days before the service start date, they agree to pay 35% of the total tour cost to the travel agency. If the cancellation occurs within 14 days or less, the consumer agrees to pay the full amount. Any requests for date changes by the consumer will be considered a cancellation, and such requests must be made in writing within the specified time frames outlined in the relevant clauses.

3️⃣ In domestic and international package tours, including discounted promotional package tours (such as early booking discounts and special promotional tours), cancellations for any reason after booking will result in the full tour fee being non-refundable. Name changes, date modifications, and transfer requests will not be accepted. The consumer agrees and commits to paying the entire tour fee as a cancellation penalty in such cases.

4️⃣ In all domestic and international service cancellations, refunds will be processed according to the original payment method used by the consumer. Payments made in foreign currency will be refunded in the same currency, and payments made in Turkish Lira (TRY) will be refunded in TRY. Consumers cannot claim exchange rate differences in refund transactions.

5️⃣ For domestic hotel bookings made during promotional sales periods (such as early booking campaigns), cancellations, name changes, date modifications, and transfers will not be accepted, except in cases of force majeure. The consumer agrees and commits to paying the entire reservation amount as a cancellation penalty in such cases.

6️⃣ Transfer of campaign package tours to another person is not allowed.

7️⃣ Force Majeure Events: Unfavorable weather conditions, roadblocks, strikes, terrorism, the possibility of war, and unforeseeable technical issues that prevent the commencement or continuation of the trip are considered force majeure by both parties. Additionally, illness or death of the passenger or their first-degree relatives, which prevents participation in the trip for at least 10 days, will be considered force majeure only if documented with an official medical report from a fully-equipped state hospital.

8️⃣ Participants registered for international tours have the right to cancel free of charge up to 30 days before the departure date. If cancellation is requested less than 30 days before departure, a 30% penalty fee will be applied. If 20 days or less remain, a 100% penalty fee will be charged. Any documents provided from Turkish authorities (such as hospital reports or workplace leave permits) will not be accepted for the cancellation of overseas hotel accommodations and services outside Turkey.

9️⃣ The minimum number of participants required for this tour is 10 people. If there are not enough participants, the final cancellation notice will be given 1 day before the tour departure. If the tour is canceled due to insufficient participation, THE NEW QLP TRAVEL AGENCY will notify the participants. In cases where hotel names are not explicitly stated in the tour program but only category information is provided, or where multiple options exist for the same destination, the travel agency will notify the participants 2 days before departure regarding the hotel(s) assigned to the tour.